Flight attendants facilitate our long distance journeys and make them as comfortable as they possibly can by catering to our needs in a timely manner. Be it that extra serving of food you’d like to have brought over or explaining flight safety protocols, flight attendants serve all passengers with grace and smiles. Flight attendants are the unsung heroes of aviation. Most first time passengers are taken aback by the excellent customer service at their dispense, provided by the cabin crew.
With a push of a button, the passenger is comforted knowing that a stewardess or steward, whose priority is to address the passenger’s individual need, is sure to come to their seat ensuring smooth sailing for everyone in the cabin. However, there is much more than what meets the eye. They’re trained professionals, who maintain a positive conduct for all passengers to make the flying experience appreciable for everyone. Flight attendents are prepared for an array of plausible circumstances and here are the top 4 situations that flight attendants have to handle.
- First Aid Emergencies: Passengers of all ages and conditions travel by air and most emergencies that occur are unforeseen. Flight attendants have to go through extensive training that is both difficult and exhaustive in nature to equip them with the skills they need to address extreme situations like first aid emergencies. Immediate medical attention is often the key to save a patient life and this stone is one that isn’t left unturned by the cabin crew. In flight, medical emergencies may be injury related or health related. Injuries can occur due to luggage falling from the overhead bins, contact with hot liquids or simply tripping on the corridors. Health related injuries range from allergies, heart attacks, shortness of breath, gastrointestinal problems and effects of missed medications. Flight attendants are well trained to provide first aid medical assistance to all of these potential occurrences. They are trained with CPR and can dress up wounds.
- Landing the plane: The standard operational manual for flights dictate that the plane is to be landed by two people at all times. This is taken care of by the pilot and co-pilot of course but in case the pilot isn’t able to operate the plane or land it, the plane needs another person to help the co-pilot safely land the plane. Thankfully, this is where our trusted flight attendants step in. They’re fully trained and capable of assisting the co-pilot land the plane and everyone on it to safety.
- Disruptive passengers: For many, a flight attendant’s life appears glamorous, with their ability to travel, often to exotic places with negligible costs and flexible professional schedules. Even though that is true, most fail to realize that the easy going and pleasant environment they strive to create for passengers isn’t always reciprocated. It’s said that one in nine flights contains an unruly passenger waiting to wreak havoc. But thankfully, flight attendants are prepared and capable of disarming and immobilizing any passengers that could cause harm to themselves or other passengers. Thereby, preventing such unforeseen miserable occurrences.
- Dealing with Hysteria and Air Sickness: Flight attendants are able to tend to the needs of air sick travellers by providing them medication and making minor adjustments to help them feel better. Hysteria can also take over passengers like forest fires if it’s not contained and managed. Hysteria isn’t going to help the situation get any better. It doesn’t matter if the engine caught fire; the flight attendants have to appear positive, confident and calm in order to calm the passengers too.